Strategy Analyst

Excel Course

The **Excel Course** covers basic to advanced concepts for Strategy Analysts in the BPO, KPO, and ITeS industry, including workbook management, formulas, functions, data validation, sorting, filtering, conditional formatting, Pivot Tables, Pivot Charts, XLOOKUP, INDEX-MATCH, Power Query, Power Pivot, business performance analysis, financial modeling, trend analysis, statistical functions, dashboards, What-If Analysis, Solver, VBA automation, KPI reporting, forecasting, resource planning, variance analysis, MIS reporting, and interactive dashboards to evaluate business performance, identify strategic opportunities, improve operational efficiency, and support data-driven decision-making.

NICE/Verint Course

The **NICE/Verint Course** covers basic to advanced concepts for Strategy Analysts in the BPO, KPO, and ITeS industry, including workforce management, call recording, quality monitoring, interaction analytics, speech analytics, performance scorecards, forecasting, scheduling, capacity planning, agent productivity analysis, customer experience analytics, quality assurance, compliance monitoring, dashboard creation, reporting, workflow optimization, performance tracking, workforce optimization, operational analytics, and system integration to improve contact center efficiency, enhance service quality, and support strategic operational planning.

BI Course

The **BI Course** covers basic to advanced business intelligence concepts for Strategy Analysts in the BPO, KPO, and ITeS industry, including data integration, data transformation, data modeling, KPI development, dashboard creation, interactive visualizations, business performance analysis, operational reporting, trend analysis, predictive analytics, DAX fundamentals, drill-through reports, automated reporting, executive dashboards, forecasting visualization, performance monitoring, customer analytics, data storytelling, strategic reporting, and business intelligence techniques to transform operational and business data into actionable insights for strategic planning, business growth, and executive decision-making.

SQL Course

The **SQL Course** covers basic to advanced concepts for Strategy Analysts in the BPO, KPO, and ITeS industry, including database fundamentals, SELECT queries, filtering, sorting, joins, aggregate functions, GROUP BY, HAVING, subqueries, Common Table Expressions (CTEs), window functions, CASE statements, views, stored procedures, indexing, query optimization, transaction management, business data extraction, operational analytics, performance reporting, customer analytics, forecasting data preparation, data validation, and large dataset management to retrieve, transform, and analyze business data for strategic planning, operational excellence, and informed decision-making.