AL-BPO-05· BPO / KPO / ITeS
Strategy Analyst
A Strategy Analyst supports leadership with market/competitor research, KPI insights, business case modeling, and executive decks. Tools include Excel and PowerPoint (SQL/BI sometimes). The role can progress to strategy manager or Chief-of-Staff tracks.
12 Weeks 2hrs / session Median 6.5 LPA Contact center planners
What you'll do
- Forecasting
- schedules
- shrinkage
- intraday
- SLA reporting
Skills you'll build
ForecastingExcel modelingoperational coordination
Tools covered
ExcelNICE/VerintBISQL (some)
Career progression
WFMWFM ManagerOps Planning Lead
Program fee
₹91,000
₹1,13,568
20% OFF3-installment plan
Inst. 1
₹28,392
Inst. 2
₹56,784
Inst. 3
₹28,392
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