AL-BPO-03· BPO / KPO / ITeS
Operations/Process Analyst (Consulting/Excellence)
An Operations/Process Analyst diagnoses process issues using KPI analysis and Lean thinking, designs improved workflows, and tracks benefits through implementation. Tools include Excel, process mapping tools, and sometimes SQL/BI. The role can progress to process excellence leadership.
10 Weeks 2hrs / session Median 6.5 LPA Ops/domain professionals
What you'll do
- KPI tracking
- bottleneck analysis
- RCA
- dashboards
- automation ideas
Skills you'll build
KPI designExcel/SQLprocess improvement basics
Tools covered
ExcelSQLBIJira (some)
Career progression
Ops AnalystProgram/Ops Excellence Lead
Program fee
₹66,000
₹82,368
20% OFF3-installment plan
Inst. 1
₹20,592
Inst. 2
₹41,184
Inst. 3
₹20,592
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