Operations Analyst (BPO/Services)

About This Course

An Operations Analyst in the media, advertising, and PR industry focuses on improving campaign execution, resource utilization, and operational efficiency across client projects. This course equips learners with the skills to track KPIs such as campaign timelines, turnaround time (TAT), resource utilization, and service delivery performance. Participants gain hands-on experience with tools like Excel, SQL, and BI dashboards for analysis and reporting. The program emphasizes process optimization, performance tracking, and cross-functional coordination in fast-paced, client-driven environments. Learners will understand how to identify bottlenecks, improve workflow efficiency, and ensure timely campaign delivery. By the end of the course, they are prepared for roles in operations and business analytics, with career progression into operations management, project leadership, and strategy roles.

Key Responsibilities

• Analyze operational performance and service delivery metrics
• Monitor process efficiency and productivity KPIs
• Prepare operational reports and dashboards
• Identify process bottlenecks and improvement opportunities
• Support resource planning and workflow optimization
• Track SLA compliance and customer satisfaction metrics
• Conduct data analysis for business decision-making
• Coordinate with cross-functional teams to improve service delivery
• Implement process automation and standardization initiatives
• Recommend strategies to enhance operational efficiency and cost management

Growth Path

Tools Used

Perfect For

Business and Commerce Graduates | Aspiring Operations and Business Analysts | Professionals Interested in Media, Advertising, PR, and BPO Services | Data Enthusiasts Seeking Operational Roles | Individuals Looking for Careers in Service Delivery and Process Excellence

Fee Structure