Workforce Management (WFM) Analyst

Microsoft Excel Course

The Microsoft Excel Course Basic to Advance provides learners with a strong foundation in workforce data management and operational reporting using Microsoft Excel. Participants learn workbook management, formulas, functions, tables, charts, sorting, filtering, conditional formatting, PivotTables, data validation, and basic workforce reporting techniques. Through hands-on exercises and real-world hospitality and travel datasets, learners develop practical skills to organize employee data, analyze staffing trends, prepare schedules, and generate operational reports that support effective workforce planning and decision-making.

Business Intelligence (BI) Course

The Business Intelligence (BI) Course Basic to Advance equips learners with the skills to transform workforce data into interactive dashboards and actionable insights. Participants explore data modeling, dashboard creation, KPI monitoring, workforce analytics, trend analysis, forecasting, performance reporting, visualization techniques, and decision-support systems. Through practical business scenarios, the course prepares learners to analyze workforce performance, optimize staffing levels, and improve operational efficiency across travel and hospitality organizations.

Survey Tools Course

The Survey Tools Course Basic to Advance focuses on designing, managing, and analyzing employee and customer surveys to support workforce management. Learners explore survey creation, question design, branching logic, response collection, data validation, sentiment analysis, reporting, feedback dashboards, automation, and integration with analytics platforms. The course emphasizes practical applications that help organizations measure employee engagement, service quality, training effectiveness, and customer satisfaction through data-driven insights.

SQL Course

The SQL Course Basic to Advance provides comprehensive training in querying and analyzing workforce and operational databases using Structured Query Language (SQL). Participants learn advanced SQL queries, joins, subqueries, window functions, common table expressions (CTEs), aggregations, indexing, query optimization, and reporting techniques. Through hands-on projects and real-world workforce datasets, the course enables learners to retrieve, transform, and analyze employee and operational data efficiently, supporting strategic workforce planning and business decision-making.