Workforce Management (WFM) Analyst
Profile Code: AL-TRV-04
- ₹8 LPA (Median Salary)
- Lecture Duration 2hrs
Skills You Learn: CX metrics | survey analysis | storytelling
About This Course
A WFM Analyst forecasts workload, creates staffing schedules, manages shrinkage, and supports intraday performance to meet service levels at optimal cost. Tools include Excel and WFM platforms (NICE/Verint) with BI/SQL in mature teams. The role can progress to WFM manager roles.
Key Responsibilities
- CX dashboards
- journey analysis
- feedback insights
- improvement tracking
Growth Path
CX AnalystCX Manager/Insights Lead
Tools Used
ExcelBIsurvey toolsSQL (some)
Perfect For
Service/cx analysts
Fee Structure
Fee DetailsAmount
1st Installment (25%)₹17,472
2nd Installment (50%)₹34,944
Final Installment (25%)₹17,472
Total Fee₹69,888
Full Payment Gets 20% Early Bird Discount
Total Fee (After Discount)₹56,000
Mentor
AL
Analytics Learners
Professional Analyst & Mentor
4.8(3216 reviews)
Explore Various Career Paths in Travel / Hospitality
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