SLA/Performance Analyst
Profile Code: AL-SHP-05
- ₹7 LPA (Median Salary)
- Lecture Duration 2hrs
- Course Duration 8 Weeks
Skills You Learn: SLA Management & Compliance | Logistics Performance Analytics | KPI Monitoring & Reporting | Operational Excellence & Process Improvement | Root Cause Analysis | Data Visualization & Dashboarding | Excel, SQL & Business Intelligence Tools | Performance Management & Stakeholder Communication
Overview Video
About This Course
An SLA/Performance Analyst in the shipping, logistics, and 3PL industry focuses on monitoring service level agreements (SLAs) and operational performance to ensure efficient and reliable delivery services. This course equips learners with the skills to track KPIs such as on-time delivery, turnaround time (TAT), order accuracy, and service compliance, and analyze performance gaps. Participants gain hands-on experience with tools like Excel, SQL, and BI dashboards for reporting and analysis. The program emphasizes performance monitoring, SLA adherence, and continuous improvement in logistics operations. Learners will understand how to identify bottlenecks, improve service quality, and ensure contractual commitments are met. By the end of the course, they are prepared for roles in performance and operations analytics, with career progression into operations management, service delivery leadership, and logistics strategy positions.
Course Content
4 modules · 8 weeks · 2hrs/dayMicrosoft Excel Course
The Microsoft Excel course provides learners with a strong foundation in analyzing service performance and operational data using Microsoft Excel. Participants learn workbook management, formulas, functions, tables, PivotTables, PivotCharts, sorting, filtering, conditional formatting, data validation, charts, and reporting techniques. Through hands-on exercises and real-world logistics datasets, learners develop practical skills to monitor Service Level Agreements (SLAs), evaluate operational performance, identify trends, and prepare professional reports that support continuous process improvement.
SQL Course
The SQL course equips learners with the skills to retrieve, manage, and analyze logistics and operational data from relational databases. Participants explore advanced SQL queries, joins, subqueries, common table expressions (CTEs), window functions, aggregate functions, indexing, query optimization, stored procedures, and data transformation techniques. Through practical logistics projects, the course prepares learners to monitor SLA compliance, analyze shipment performance, automate reporting, and support data-driven operational decision-making.
Business Intelligence (BI) Course
The Business Intelligence (BI) course focuses on transforming logistics performance data into interactive dashboards and actionable business insights. Learners master data modeling, KPI development, dashboard creation, SLA monitoring, operational performance analytics, trend analysis, forecasting, visualization techniques, report automation, and data storytelling. Through project-based learning and real-world shipping and logistics use cases, the course enables participants to optimize operational efficiency and improve service quality.
Transportation Management System (TMS) / Warehouse Management System (WMS) Course
The Transportation Management System (TMS) / Warehouse Management System (WMS) course provides comprehensive training in managing transportation, warehouse, and fulfillment operations using enterprise logistics platforms. Participants learn shipment planning, route management, inventory tracking, order fulfillment, warehouse workflows, transportation scheduling, carrier management, SLA monitoring, operational reporting, system integration, and performance optimization. Through hands-on logistics scenarios, the course develops the skills required to analyze operational efficiency, improve service delivery, ensure SLA compliance, and support data-driven logistics management.
Key Responsibilities
- Monitor and analyze service level agreements (SLAs) and operational performance metrics across shipping, logistics, and 3PL operations
- Track KPIs such as on-time delivery, transit time, order accuracy, and fulfillment performance
- Identify service gaps, bottlenecks, and compliance issues and recommend corrective actions
- Develop dashboards and performance reports for internal teams and clients
- Collaborate with operations, customer service, and account management teams to improve service quality and operational efficiency
Growth Path
Tools Used
Perfect For
Business and Supply Chain Graduates | Logistics and 3PL Professionals | Operations and Process Improvement Aspirants | Data Analytics Enthusiasts | Customer Service and Account Management Professionals | Individuals Interested in Service Performance and Operational Analytics
Fee Structure
Mentor
Analytics Learners
Professional Analyst & Mentor
Explore Various Career Paths in Shipping / Logistics / 3PL
Related analyst roles inside the same industry.
