SLA/Performance Analyst

About This Course

An SLA/Performance Analyst in the shipping, logistics, and 3PL industry focuses on monitoring service level agreements (SLAs) and operational performance to ensure efficient and reliable delivery services. This course equips learners with the skills to track KPIs such as on-time delivery, turnaround time (TAT), order accuracy, and service compliance, and analyze performance gaps. Participants gain hands-on experience with tools like Excel, SQL, and BI dashboards for reporting and analysis. The program emphasizes performance monitoring, SLA adherence, and continuous improvement in logistics operations. Learners will understand how to identify bottlenecks, improve service quality, and ensure contractual commitments are met. By the end of the course, they are prepared for roles in performance and operations analytics, with career progression into operations management, service delivery leadership, and logistics strategy positions.

Key Responsibilities

• Monitor and analyze service level agreements (SLAs) and operational performance metrics across shipping, logistics, and 3PL operations
• Track KPIs such as on-time delivery, transit time, order accuracy, and fulfillment performance
• Identify service gaps, bottlenecks, and compliance issues and recommend corrective actions
• Develop dashboards and performance reports for internal teams and clients
• Collaborate with operations, customer service, and account management teams to improve service quality and operational efficiency

Growth Path

Tools Used

Perfect For

Business and Supply Chain Graduates | Logistics and 3PL Professionals | Operations and Process Improvement Aspirants | Data Analytics Enthusiasts | Customer Service and Account Management Professionals | Individuals Interested in Service Performance and Operational Analytics

Fee Structure