Customer Experience Analyst
Profile Code: AL-SHP-03
- ₹7 LPA (Median Salary)
- Lecture Duration 2hrs
Skills You Learn: Warehouse KPIs | process improvement | data quality
About This Course
A Customer Experience Analyst measures NPS/CSAT and journey metrics, identifies pain points, and supports initiatives to improve satisfaction and reduce repeat issues. Tools include survey platforms, Excel/BI, and sometimes text analytics. The role can progress to CX manager roles.
Key Responsibilities
- Productivity KPIs
- slotting
- shrink/accuracy
- labor planning
Growth Path
AnalystWarehouse Ops/CI Lead
Tools Used
WMSExcelBISQL (some)
Perfect For
Warehouse/SCM profiles
Fee Structure
Fee DetailsAmount
1st Installment (25%)₹17,472
2nd Installment (50%)₹34,944
Final Installment (25%)₹17,472
Total Fee₹69,888
Full Payment Gets 20% Early Bird Discount
Total Fee (After Discount)₹56,000
Mentor
AL
Analytics Learners
Professional Analyst & Mentor
4.9(2114 reviews)
Explore Various Career Paths in Shipping / Logistics / 3PL
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