Customer Experience Analyst
Profile Code: AL-SHP-03
- ₹7 LPA (Median Salary)
- Lecture Duration 2hrs
- Course Duration 10 Weeks
Skills You Learn: Customer Experience Analytics | Customer Journey Mapping | KPI Monitoring & Reporting | Voice of Customer (VoC) Analysis | Service Quality Management | Data Visualization & Dashboarding | Root Cause Analysis & Process Improvement | Excel, SQL & Business Intelligence Tools
Overview Video
About This Course
A Customer Experience Analyst in the shipping, logistics, and 3PL industry focuses on improving customer satisfaction and service quality across the delivery lifecycle. This course equips learners with the skills to analyze customer feedback, track KPIs such as delivery TAT, on-time performance, complaint rates, and service quality metrics, and identify areas for improvement. Participants gain hands-on experience with tools like Excel, SQL, and BI dashboards for data analysis and reporting. The program emphasizes customer journey analysis, service optimization, and data-driven decision-making in logistics environments. Learners will understand how to identify pain points, improve service reliability, and enhance overall customer experience. By the end of the course, they are prepared for roles in customer experience and operations analytics, with career progression into customer success, operations management, and logistics strategy leadership positions.
Course Content
4 modules · 10 weeks · 2hrs/dayWarehouse Management System (WMS) Course
The Warehouse Management System (WMS) course provides learners with a strong foundation in managing warehouse operations and customer fulfillment processes using modern WMS platforms. Participants learn inventory management, order processing, receiving, put-away, picking, packing, shipping, barcode scanning, stock tracking, warehouse workflows, and operational reporting. Through hands-on exercises and real-world logistics scenarios, learners develop practical skills to improve order accuracy, optimize warehouse efficiency, and enhance customer satisfaction across shipping and logistics operations.
Microsoft Excel Course
The Microsoft Excel course equips learners with advanced spreadsheet and reporting skills for customer experience analysis in the shipping and logistics industry. Participants explore advanced formulas, PivotTables, PivotCharts, Power Query, lookup functions, dashboards, conditional formatting, What-If Analysis, data modeling, and reporting automation. Through practical logistics datasets and customer service scenarios, the course prepares learners to analyze service performance, identify customer trends, and create professional reports that support operational improvements.
Business Intelligence (BI) Course
The Business Intelligence (BI) course focuses on transforming customer and operational logistics data into interactive dashboards and actionable insights. Learners master data modeling, KPI development, dashboard creation, customer satisfaction analysis, delivery performance monitoring, trend analysis, forecasting, visualization techniques, report automation, and data storytelling. Through project-based learning and real-world logistics use cases, the course enables participants to monitor customer experience metrics and support strategic business decisions.
SQL Course
The SQL course provides comprehensive training in querying and analyzing customer, shipment, and warehouse data stored in relational databases. Participants learn advanced SQL queries, joins, subqueries, common table expressions (CTEs), window functions, aggregate functions, indexing, query optimization, stored procedures, and data transformation techniques. Through hands-on logistics projects and real-world datasets, the course enables learners to extract valuable operational insights, automate reporting, and support data-driven customer experience and supply chain decision-making.
Key Responsibilities
- Analyze customer feedback, shipment experiences, and service performance metrics to improve customer satisfaction
- Monitor KPIs such as delivery timelines, complaint resolution, and customer retention
- Identify pain points across the customer journey and recommend process improvements
- Develop dashboards and reports on customer experience trends and service quality
- Collaborate with operations, customer service, and business teams to enhance end-to-end customer experiences in shipping and logistics.
Growth Path
Tools Used
Perfect For
Business and Marketing Graduates | Logistics and Supply Chain Professionals | Customer Service and Operations Aspirants | Data Analytics Enthusiasts | Business Process Improvement Professionals | Individuals Interested in Customer Experience and Service Excellence
Fee Structure
Mentor
Analytics Learners
Professional Analyst & Mentor
Explore Various Career Paths in Shipping / Logistics / 3PL
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