Customer Experience Analyst

About This Course

A Customer Experience Analyst in the shipping, logistics, and 3PL industry focuses on improving customer satisfaction and service quality across the delivery lifecycle. This course equips learners with the skills to analyze customer feedback, track KPIs such as delivery TAT, on-time performance, complaint rates, and service quality metrics, and identify areas for improvement. Participants gain hands-on experience with tools like Excel, SQL, and BI dashboards for data analysis and reporting. The program emphasizes customer journey analysis, service optimization, and data-driven decision-making in logistics environments. Learners will understand how to identify pain points, improve service reliability, and enhance overall customer experience. By the end of the course, they are prepared for roles in customer experience and operations analytics, with career progression into customer success, operations management, and logistics strategy leadership positions.

Key Responsibilities

• Analyze customer feedback, shipment experiences, and service performance metrics to improve customer satisfaction
• Monitor KPIs such as delivery timelines, complaint resolution, and customer retention
• Identify pain points across the customer journey and recommend process improvements
• Develop dashboards and reports on customer experience trends and service quality
• Collaborate with operations, customer service, and business teams to enhance end-to-end customer experiences in shipping and logistics.

Growth Path

Tools Used

Perfect For

Business and Marketing Graduates | Logistics and Supply Chain Professionals | Customer Service and Operations Aspirants | Data Analytics Enthusiasts | Business Process Improvement Professionals | Individuals Interested in Customer Experience and Service Excellence

Fee Structure