Collections Analytics
Profile Code: AL-BFS-02
- ₹6 LPA (Median Salary)
- Lecture Duration 2hrs
- Course Duration 10 Weeks
Skills You Learn: Collections Analytics | Delinquency Analysis | Recovery Analytics | Customer Segmentation | Portfolio Performance Analysis | Collection Strategy Optimization | Risk Assessment | Early Warning Indicators (EWI) | MIS Reporting | Dashboard Creation | Advanced Excel | SQL | Power BI | Data Visualization | Financial Data Analysis | KPI Tracking | Predictive Analytics | Banking Collections Process | Credit Risk Fundamentals | Business Communication
Overview Video
About This Course
Collections Analytics improves recoveries and reduces credit losses by optimizing collections strategies with data. The role tracks delinquency movement using KPIs such as roll rates, cure rates, recovery rates, bounce rates, contactability, promise-to-pay conversion, and resolution timelines across DPD buckets. Analysts segment accounts by risk, vintage, geography, ticket size, and behavior to decide the best treatment strategy—digital nudges, call center, field visits, settlements, or legal routes. They measure agent and vendor productivity, support account allocation across channels, and help plan capacity (staffing vs expected workload). Impact measurement is important: analysts compare outcomes across treatments and may run tests to identify which interventions increase cures without increasing cost or complaints. Data reconciliation is often required because outcomes come from multiple systems. Insights also feed back into underwriting and product teams (repayment design, early-warning triggers, policy feedback). The role suits candidates who like operational analytics with measurable impact, and can grow into collections strategy lead, recovery leadership, or broader risk operations roles.
Course Content
4 modules · 10 weeks · 2hrs/dayExcel Course
The **Excel Course** covers basic to advanced concepts for Collections Analytics professionals in the BFSI industry, including workbook management, formulas, functions, data validation, sorting, filtering, conditional formatting, Pivot Tables, Pivot Charts, XLOOKUP, INDEX-MATCH, Power Query, Power Pivot, collections performance analysis, delinquency tracking, payment trend analysis, recovery forecasting, aging analysis, dashboards, What-If Analysis, Solver, VBA automation, KPI reporting, portfolio analysis, risk monitoring, collection efficiency reporting, and interactive dashboards to analyze collection performance, improve recovery rates, reduce delinquency, and support data-driven financial decision-making.
SQL Course
The **SQL Course** covers basic to advanced database concepts for Collections Analytics professionals in the BFSI industry, including database fundamentals, SELECT queries, filtering, sorting, joins, aggregate functions, GROUP BY, HAVING, subqueries, Common Table Expressions (CTEs), window functions, CASE statements, views, stored procedures, indexing, query optimization, transaction management, customer account analysis, payment history extraction, delinquency reporting, collections performance analytics, portfolio segmentation, data validation, and large dataset management to retrieve, transform, and analyze collections data for recovery optimization and informed business decisions.
Power BI/Tableau Course
The **Power BI/Tableau Course** covers basic to advanced business intelligence concepts for Collections Analytics professionals in the BFSI industry, including data integration, data transformation, data modeling, KPI development, dashboard creation, interactive visualizations, collections performance dashboards, delinquency trend analysis, recovery tracking, portfolio monitoring, customer segmentation, predictive analytics, DAX or calculated fields, drill-through reports, automated reporting, executive dashboards, compliance reporting, forecasting visualization, performance monitoring, and business intelligence techniques to transform collections data into actionable insights that improve recovery strategies and operational performance.
Dialer/CRM Data Course
The **Dialer/CRM Data Course** covers basic to advanced concepts for Collections Analytics professionals in the BFSI industry, including CRM navigation, customer account management, dialer operations, campaign management, call allocation, call disposition tracking, payment follow-up workflows, promise-to-pay management, customer interaction history, contact strategy optimization, agent productivity analysis, collections workflow automation, SLA monitoring, compliance management, portfolio segmentation, recovery performance reporting, customer communication analytics, integration with business systems, audit tracking, and operational dashboards to improve collections efficiency, enhance customer engagement, increase recovery rates, and support data-driven collection strategies.
Key Responsibilities
- Analyze collections performance data
- Monitor delinquency and recovery trends
- Segment customers based on repayment behavior
- Develop collection strategies using analytics
- Track collection KPIs and dashboards
- Forecast recovery rates and portfolio risk
- Optimize collection processes
- Identify high-risk accounts
- Support early warning systems
- Prepare MIS and analytical reports
- Collaborate with collections and risk teams
- Improve recovery efficiency
- Ensure compliance with collection policies
- Perform root cause analysis for defaults
- Recommend data-driven collection improvements.
Growth Path
Tools Used
Perfect For
Fresh Graduates | B.Com Graduates | BBA Students | MBA Finance Students | M.Com Graduates | Banking & Finance Aspirants | Credit & Collections Professionals | Risk Analysts | Operations Executives | Data Analytics Enthusiasts | Financial Services Professionals | Career Switchers | Anyone Interested in BFSI Analytics
Fee Structure
Mentor
Analytics Learners
Professional Analyst & Mentor
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