Churn Analyst

About This Course

A Churn Analyst in the telecom and ISP industry focuses on identifying, analyzing, and reducing customer attrition using data-driven insights. This course equips learners with the skills to track KPIs such as churn rate, retention rate, customer lifetime value (CLV), and usage patterns, and identify factors leading to customer drop-offs. Participants gain hands-on experience with tools like Excel, SQL, and BI dashboards for data analysis and reporting. The program emphasizes churn prediction, customer segmentation, and retention strategy development. Learners will understand how to detect early warning signals, design retention campaigns, and improve customer loyalty. By the end of the course, they are prepared for roles in customer analytics and retention strategy, with career progression into growth analytics, customer experience leadership, and business strategy positions.

Key Responsibilities

• Analyze customer behavior and usage patterns to identify churn risks and predict customer attrition
• Develop churn models and segmentation strategies using subscriber and network data
• Monitor retention campaign performance and recommend actions to reduce customer losses
• Create dashboards and reports on churn trends, customer lifetime value, and retention KPIs
• Collaborate with marketing, customer service, and product teams to improve customer retention and loyalty strategies.

Growth Path

Tools Used

Perfect For

Engineering and Business Graduates | Telecom and ISP Professionals | Data Analytics Enthusiasts | Marketing and Customer Experience Aspirants | Business Intelligence Professionals | Individuals Interested in Customer Retention and Predictive Analytics

Fee Structure